Before emailing us lets be sure that your question isn't already answered on the site:
Finding what you want - the Category Index at the left click here is separated by model and each model/type opens into a new index of items for that specific model/type.
Choosing the correct part - several parts in our inventory will require you to know several things about your roomba/scooba prior to ordering.
All parts are removed from Trade in/Exchange or Repair Service models that customers ship in for us to complete Diagnostic Evaluation and Repair or Exchange.
All parts are used, exhibit wear to some degree and are sold as SALVAGE PARTS - NO attempt has been made to clean, test or recondition the parts or accessories that are offered here. There is no guarantee expressed or implied concerning usability, parts and accessories are intended for the purpose of circuit and component harvesting and not intended as a stand alone replacement or repair part.
-Be sure to review our ordering policies before placing an order online. http://www.roombarecycle.com/faq.php
-Spend some time reviewing the available information in our Roomba Tear-Down section to assist you will accessing the interior of your model and replacement of system componenets. http://www.protechrobotics.com/roombatd.php
-To view the status of your order visit http://www.roombarecycle.com/orderstatus.php
-If you need to review our shipping and payment information please go to http://www.roombarecycle.com/faq.php
-To find out more information about us and how we function as a business visit http://www.protechrobotics.com/about.php
Repair Services - Please understand, that while we do service and repair Roomba and Scooba models we do not attempt to diagnose/evaluate repairs by email. Our trained staff of repair technicians are here to service your roomba and to attempt a diagnosis without having it here is fruitless since more often then not the described symptoms involve more then one roomba/scooba primary system.
To properly and effectively diagnose a system requires us to connect the roomba/scooba to our diagnostic system in order to run the evaluation routine.
-To find out more information about our repair services go to http://www.protechrobotics.com/roomba-scooba-repair-service.php?cat=40
If you question is not specifically answered here please feel free to send us an email at the approriate department listed below and if a reply is required one of our staff will be in touch with you within 2 business days with a reply.
Customer Service: firstname.lastname@example.org
Repair Services: email@example.com